Mapping, preparing, and supporting a digital prototype for Local Authorities.

Preparing a digital masterplan for the Eshkol Authorities and the Group, for promoting the field of digital and presenting the Group as a smart and progressive service provider for its residents.


The Eastern Galilee Cluster is a regional municipal corporation whose goal is to promote regional vision and strategic cooperation between local authorities in the north of Israel. The cluster area is spread over 2,000 square kilometers and includes almost 200,000 residents. The cluster is comprised of 18 Authorities, including 2 cities, 12 local councils, and 4 regional councils.

Project Objectives

The main goal was to develop digital masterplans for the Cluster’s Authorities, to support them in becoming a smart, service-oriented Authority who places its residents in the center. We were also asked to build strategic plans that would outline the Authorities’ work plan and technological direction, and a business plan that enables the Authority to forecast and plan its financial investments.

Another project goal was to obtain a broad picture of the digital transformation status in each of the Cluster’s Authorities to enable strategic planning at the Cluster level while identifying cross-Cluster needs and vulnerabilities with regards to IT infrastructure, information systems, and resident service platforms.

The Work Process

The project was conducted in stages, with each Authority participating in the project according to the Cluster’s schedules, as well as the size and type of the Authority (regional council, small local authority, municipality, etc.).

The project team conducted in-person meetings with key players from relevant fields, as defined by the Authorities, gathered information about internal organizational processes, information processes, notable gaps and opportunities, and analyzed the current status – based on the predefined digital transformation metrics.
The following aspects were examined during the mapping process:

  • Methodologies implemented for managing the computerized infrastructure

  • Data storage, server infrastructure, and backup types and forms

  • Mapping workstations, including checking the license statuses for Microsoft Office and the operating systems

  • Telecom diagrams, Wi-Fi networks, and cabling infrastructure

  • Data security infrastructure

  • Defining databases in compliance with privacy protections laws

  • Mapping IT systems used by the Authority (core systems and other software)

  • Analyzing each Authority’s website from a governmental availability aspect

  • Examining applications

  • Analyzing each Authority’s presence and activities on social media

  • Examining the operations of the Residents Service Center

The customer received an up-to-date snapshot and practical toolbox for promoting key areas of digital transformation among the Authorities

The project team met with relevant key stakeholders, gathered information about internal processes (organizational and informational) and notable gaps and opportunities, and analyzed the existing statuses based on digital transformation metrics.

Anagal Next employed this information to fully map the current status of each Authority. We then prepared a strategic master plan that was forwarded to the Cluster’s project manager and officials, and was later forwarded to the Head of the Authority.

To date, about 12 strategic master plans have been promoted, with Anagal Next continuously providing the cluster with support and consultations.

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